39 years old
Benfeld (67230) France
Professional Status
Unemployed
Available
About Me
Always learning, I look forward knowledge and experiences.
I like to read and write, learn about foreign cultures and create fictional worlds.
“That which is imagined can never be lost.”
― Clive Barker
I like to read and write, learn about foreign cultures and create fictional worlds.
“That which is imagined can never be lost.”
― Clive Barker
Skills
Team Management and Leadership
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Service restructuring
Situation analysis, proposal, and full reorganization of IT support following a sudden surge in company activity
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Project-based management
Coordination of both a local team and a remote team of twelve members in India
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Incident flow management
Handling service interruptions and degradations across all company commercial sites
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Planning
Situation analysis followed by the creation of a detailed work plan for each step of software quality testing
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Team building and event organization
Management of a multi-gaming guild, design and hosting of role-playing games, and organization of video game tournaments
IT Operations and Maintenance
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Customer relationship management
JIRA, LANDesk, Buglog, FreshService, GestSup
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IT asset monitoring and management
CADSM, SCCM, StableNet
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Update and patch deployment
Software updates, bug fixes, and security patches
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Specification writing
Analysis, cost estimation, and solution proposals for new software design (final study project)
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Remote incident handling
Ticket management by priority using remote access tools (MSTSC, TeamViewer) or user guidance (phone, Discord screen sharing)
Networking
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Workstation setup and deployment
Assembly, configuration, monitoring, and shipping of hundreds of Windows-based systems (XP, 7, 8, 10)
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Custom PC design
Theoretical design, cost estimation, assembly, configuration, and installation of gaming and office-oriented systems
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Network installation
Setup and cabling of over a hundred workstations in corporate and private environments
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Network configuration and administration
CISCO hardware
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User Access Management
Active Directory
Software Proficiency
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Data recovery and storage optimization
Stellar Phoenix, EaseUS Data Recovery, WinDirStat
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Office Tools
Microsoft Office Suite (Excel, Word, PowerPoint), PDF tools
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Graphic design
Adobe Photoshop CC 2015 et CS6 | Paintool Sai Pro
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Video editing
Sony Vegas Pro, Windows Movie Maker
Web
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Browsers
Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari
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SContent Management Systems (CMS)
WordPress, Wix, Joomla!, PrestaShop
Languages
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French (Native)
Expert
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English
Expert
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Japanese
Advanced
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German
Good