39 years old
Benfeld (67230) France
Professional Status
Unemployed
Available
About Me
Always learning, I look forward knowledge and experiences.
I like to read and write, learn about foreign cultures and create fictional worlds.
“That which is imagined can never be lost.”
― Clive Barker
I like to read and write, learn about foreign cultures and create fictional worlds.
“That which is imagined can never be lost.”
― Clive Barker
Skills
Team Management and Leadership
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Service restructuring
Situation analysis, proposal, and full reorganization of IT support following a sudden surge in company activity
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Project-based management
Coordination of both a local team and a remote team of twelve members in India
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Incident flow management
Handling service interruptions and degradations across all company commercial sites
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Planning
Situation analysis followed by the creation of a detailed work plan for each step of software quality testing
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Team building and event organization
Management of a multi-gaming guild, design and hosting of role-playing games, and organization of video game tournaments
IT Operations and Maintenance
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Customer relationship management
JIRA, LANDesk, Buglog, FreshService, GestSup
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IT asset monitoring and management
CADSM, SCCM, StableNet
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Update and patch deployment
Software updates, bug fixes, and security patches
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Specification writing
Analysis, cost estimation, and solution proposals for new software design (final study project)
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Remote incident handling
Ticket management by priority using remote access tools (MSTSC, TeamViewer) or user guidance (phone, Discord screen sharing)
Networking
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Workstation setup and deployment
Assembly, configuration, monitoring, and shipping of hundreds of Windows-based systems (XP, 7, 8, 10)
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Custom PC design
Theoretical design, cost estimation, assembly, configuration, and installation of gaming and office-oriented systems
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Network installation
Setup and cabling of over a hundred workstations in corporate and private environments
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Network configuration and administration
CISCO hardware
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User Access Management
Active Directory
Software Proficiency
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Data recovery and storage optimization
Stellar Phoenix, EaseUS Data Recovery, WinDirStat
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Office Tools
Microsoft Office Suite (Excel, Word, PowerPoint), PDF tools
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Graphic design
Adobe Photoshop CC 2015 et CS6 | Paintool Sai Pro
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Video editing
Sony Vegas Pro, Windows Movie Maker
Web
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Browsers
Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari
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SContent Management Systems (CMS)
WordPress, Wix, Joomla!, PrestaShop
Languages
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French (Native)
Expert
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English
Expert
-
Japanese
Advanced
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German
Good
Experiences
IT Coordinator
Plus que pro
October 2024
to July 2025
- Monitoring and management of SaaS tool billing for the IT Department and budget evolution
Regular reporting for IT asset tracking and incident management
Proactivity in handling system migrations and technological upgrades
Hardware inventory management
Maintenance of documentation and procedures
Project supervision (office relocations, hardware renewals, etc.)
Implementation and oversight of onboarding and offboarding procedures for employees
Level 2 ticket follow-up and vendor management
Continuous improvement of internal IT processes
Ensuring coordination within the IT team
Management of employee travel logistics
IT Technician (For VIP)
Plus que PRO
June 2022
to October 2024
- Restructuring of IT support (Ticketing tool configuration: addition of a knowledge base, service catalog, criticality matrix calibration, and new procedures)
Implementation of automations to improve support quality
Improvement and creation of procedures across cross-functional teams
Reorganization of user hardware support (phasing out tablets, simplifying tools)
Management of groups and roles within the IT Department, including remediation of current system weaknesses
Support for brand members and licensees
Customer Service Representative
IONOS
2020
to 2021
Full-time
Strasbourg
France
- Phone, chat, and ticket-based support for user incidents related to the company’s products and services
Customer guidance and assistance with product and service billing
Proposal of tailored complementary solutions using the SONCAS sales methodology
Overwatch French Team Social Network Management
Equipe de France d'Overwatch
2019
Volunteer Work
Benfeld
France
- I joined #avecle6, a community-driven movement that fueled collective enthusiasm around the French national Overwatch team during the 2019 World Cup
Created animations and graphic concepts (logos, wallpapers, humorous visuals)
Promoted and shared official matches across various online platforms (social media, Discord servers) to support the team and attract large audiences
IT Technician
Lidl France
2016
to 2018
Strasbourg
France
- Level 2 user support, diagnosis, and incident management
Creation of procedures and training of new team members
Planning, monitoring, and deployment of updates across the entire French network
Development of a new IT tool to handle incidents more efficiently as part of my final apprenticeship project
English-Japanese-French Translator
Conyac
2013
to 2015
- Translation of corporate pamphlets for business trips abroad (guidelines on appropriate behavior during seminars, useful vocabulary, etc.)
Lead Quality Assurance Tester
Ubisoft Studios
2011
to 2012
Part-time
Paris
France
- Management of the Testing Team
Planning of testing phases in accordance with milestones set by internal processes
Management of reported bug workflows
Coordination of cross-functional teams
Participation in game design brainstorming sessions
Organization of public testing sessions
Organization of team-building events
Quality Assurance Tester
Nintendo of Europe
2008
to 2010
Full-time
Francfort-sur-le-Main
Germany
- Game testing, bug reporting, and tracking
Assistance with Japanese–French translation
Graphic design of Wii game manuals
Overview of Information Systems Security (ISS)
Authentication Security
Internet Security
Workstation and Mobility Security
Authentication Security
Internet Security
Workstation and Mobility Security
Sales methodology based on behavioral analysis, designed to identify a client’s needs and buying motivations in order to adapt communication, build persuasion, and trigger purchase decisions.
Work-study training focused on the installation, deployment, configuration, and maintenance of user workstations, ensuring the proper operation of a company’s IT, telephony, and digital infrastructure.
Additional Information:
Apprenticeship completed within the IT department at Lidl France headquarters
Graduated second in class
Additional Information:
Apprenticeship completed within the IT department at Lidl France headquarters
Graduated second in class
Language, Literature, and Foreign Culture (Japanese)
Université Marc Bloch (Strasbourg)
2007
to 2008
Interests
Game Master
- Game Master on the Call of Cthulhu / D&D / Polaris / Knight / Self-made games
- Amateur Game Designer (10+ games)
- Roll20 user (2000 hours +)
- Roll20 maker (Interactive character sheets maker)
Videogames
- Regular Player on console and computer
- Multi-gaming guild creator (Eternal)
Literature
- Daily novel reading
- Novel writer
- Largest certified Star Wars novels collection in Europe owner
Manga and japanese animation
- Amateur Japanese-French translator
- Reader (14 000+ manga owned)
Web Culture
- Websites & Blogs creator
- Staff member forSWG1 (Largest Star Wars french speaking board of the 2000's)
Sports
- Chess (Team French Champion)
- Boxing
- Football (RCSA, French National Team)
- Sumo
Film
- US and Japanese cinema
Music
- Favorite bands : Daft Punk, Queen, Rhapsody of Fire
Travel
- Japan, USA, african countries, european countries